← ChemYou

Refund Policy

Last updated: 15 June 2026

General Policy

ChemYou is currently available as free early access while payments are not live. No payment is collected for early access reports.

If paid reports or subscriptions are enabled later, refunds will be handled fairly in the following cases:

  • Technical failure — if the system fails to produce a report after a successful payment, you are entitled to a full refund or a free retry.
  • Duplicate charge — if you were charged more than once for the same report, the duplicate charge will be refunded in full.
  • Other issues — email us within 14 days of purchase and we will review your request fairly.

UK Consumers — Consumer Contracts Regulations 2013

If you are a consumer in the United Kingdom, you have a statutory 14-day right to cancel a purchase of digital content under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

During free early access, no purchase is made. If paid reports are enabled later and you explicitly request immediate delivery after payment, your right to cancel may be lost once delivery of the report begins — in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

If you have not yet received your report at the time of your cancellation request, the full 14-day right to cancel applies and a full refund will be issued promptly.

Additionally, under the Consumer Rights Act 2015, if the digital content supplied is not of satisfactory quality, not fit for purpose, or not as described, you are entitled to a repair or replacement, or where that is not possible, a full or partial refund.

EU / EEA Consumers — Right of Withdrawal

Under EU Directive 2011/83/EU, consumers in the EU and EEA normally have a 14-day right of withdrawal for paid digital content. During free early access, no payment is collected. If paid reports are enabled later, withdrawal information will be shown before purchase.

If the report has not yet been generated at the time of your withdrawal request, a full refund will be issued.

How to Request a Refund

Email [email protected] with your Paddle transaction ID, if applicable, and a brief description of the issue. We aim to respond within 2 business days.